Return & Refund Policy
At CREEKLAB, we are committed to your satisfaction with every purchase. If for any reason you are not completely happy with your order, we offer a straightforward, hassle‑free return and exchange program designed to give you peace of mind. Please review the details below to understand how to initiate a return or exchange.
Eligibility – 30‑Day Return Window
You may return or exchange any item purchased directly from CREEKLAB within 30 days from the date you receive your shipment. To qualify for a free return, the item must be in its original condition – unworn, unwashed, and with all tags and packaging intact. We reserve the right to refuse returns that show signs of use, damage, or missing components. Please ensure all original accessories and documentation are included with your return.
Free Returns & Exchanges
We believe in putting our customers first, which is why we provide free returns and exchanges on eligible items. There are no restocking fees or hidden charges – your return is completely cost‑free within the 30‑day window. If you would like to exchange an item for a different size, color, or style, simply follow the same return process and place a new order. Exchanges are processed as a return of the original item and a separate purchase of the replacement item, ensuring you receive the correct product as quickly as possible.
How to Initiate a Return or Exchange
To start a return or exchange, please follow these simple steps:
- Contact our Customer Support team at [email protected] or call us at (415) 555‑0199 within 30 days of delivery.
- Provide your order number, the item(s) you wish to return or exchange, and the reason for the return.
- We will send you a prepaid return shipping label and a Return Merchandise Authorization (RMA) number. Please write this number on the outside of your return package.
- Pack the item securely in its original packaging, include all tags and accessories, and affix the return label to the outside of the box.
- Drop off the package at any designated carrier location. We recommend obtaining a tracking receipt to ensure safe delivery.
Refund Processing Time
Once we receive your return, our team will inspect the item to ensure it meets our eligibility requirements. After the inspection, your refund will be processed to the original payment method. Refunds are typically completed within 10 business days from the date we receive the returned merchandise. Please note that your financial institution may require additional time to post the funds to your account. You will receive an email confirmation from CREEKLAB once your refund has been issued.
Non‑Returnable Items
Certain items are not eligible for return or exchange due to hygiene, safety, or customization reasons. These include:
- Items that have been worn, washed, or altered after delivery.
- Gift cards and downloadable digital products.
- Final sale or clearance items marked as “non‑returnable” at the time of purchase.
- Items damaged through improper use or neglect.
If you receive a defective or incorrect item, please contact us immediately. We will arrange a free return and ship a replacement or issue a full refund, including any shipping costs.
Important Notes
Shipping charges for the original order are non‑refundable unless the return is due to our error (e.g., wrong item, defect). CREEKLAB is not responsible for items lost or damaged during the return shipment – we recommend using a trackable shipping method and insuring packages over $75. Please allow up to 5 business days after we receive your return for the inspection to be completed; refunds will be processed within the 10‑business‑day window mentioned above.
Contact Information
If you have any questions about our Return & Refund Policy or need assistance with a return or exchange, please do not hesitate to reach out:
CREEKLAB Customer Support555 California Street, Suite 300
San Francisco, CA 94104, USA
Email: [email protected]
Phone: (415) 555‑0199
Our team is available Monday through Friday, 9 AM to 6 PM Pacific Time. We aim to respond to all inquiries within 24 hours. Thank you for choosing CREEKLAB – we value your business and are committed to making your return experience as smooth and fair as possible.