Terms of Service
Last Updated: November 1, 2023
Welcome to CREEKLAB. These Terms of Service (“Terms”) govern your access to and use of the CREEKLAB website, products, and services (collectively, “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
1. Acceptance of Terms
By placing an order, creating an account, or browsing our website, you acknowledge that you have read, understood, and accepted these Terms. CREEKLAB reserves the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on this page. Your continued use constitutes acceptance of the updated Terms.
2. Account Registration
When you create an account with CREEKLAB, you must provide accurate, complete, and current information. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use. CREEKLAB is not liable for any loss or damage arising from your failure to safeguard your account.
3. Product Information and Pricing
We strive to display accurate product descriptions, images, and pricing. However, errors may occur. CREEKLAB reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. Prices are subject to change without notice. All prices are in U.S. dollars unless stated otherwise. We are not responsible for typographical errors.
4. Orders and Payment
By placing an order, you make an offer to purchase the products. We reserve the right to accept or decline any order for any reason, including limitations on quantities or issues with payment. You agree to provide valid payment information and authorize CREEKLAB to charge the total amount, including applicable taxes and shipping fees. Payment must be received before we ship the order. If a payment is declined, we may cancel the order.
5. Shipping and Delivery
We ship to addresses within the United States and select international destinations. Shipping times are estimates and not guaranteed. Risk of loss passes to you upon delivery to the carrier. CREEKLAB is not responsible for delays caused by carriers, customs, or events beyond our control. You are responsible for any customs duties or taxes for international orders.
6. Returns and Refunds
Our return policy is outlined on our website. To initiate a return, contact us at [email protected]. Items must be unused, in original packaging, and returned within 30 days of delivery. CREEKLAB will issue a refund to the original payment method after we receive and inspect the item. Shipping charges are non-refundable. We reserve the right to refuse returns that do not meet these conditions.
7. Intellectual Property
All content on the CREEKLAB website, including text, graphics, logos, images, and software, is the property of CREEKLAB or its licensors and is protected by U.S. and international copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent. The CREEKLAB name and logo are trademarks of CREEKLAB.
8. Limitation of Liability
To the maximum extent permitted by law, CREEKLAB shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Services, including but not limited to lost profits, loss of data, or business interruption. Our total liability for any claim related to these Terms or your purchase shall not exceed the amount you paid for the product giving rise to the claim.
9. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions. Any dispute arising from these Terms or your use of the Services shall be resolved exclusively in the state or federal courts located in San Francisco County, California. You consent to personal jurisdiction in those courts.
10. Contact Information
For questions, concerns, or to submit a notice under these Terms, please contact us:
Email: [email protected]
Address: CREEKLAB, 555 California Street, Suite 300, San Francisco, CA 94104, USA
11. Entire Agreement
These Terms, together with our Privacy Policy and any other policies referenced on our website, constitute the entire agreement between you and CREEKLAB regarding the use of our Services. If any provision is found to be unenforceable, the remaining provisions shall remain in full force and effect.
Thank you for choosing CREEKLAB.